Terms and conditions
These terms and conditions are meant for Benelux customers and for customers in countries without an official distributor. Countries with an official distributor can contact the local distributor.
Terms of delivery
All prices mentioned in our pricelists are in Euros and are exclusive of the VAT tariff as decreed by law. You will be informed of any changes in the product package.
Deliveries are postage paid. For rush orders the postage costs will be charged on the invoice.
For all orders the postage costs will be charged on the invoice.
Payment has to take place within 30 days after receipt of the invoice.
For all cell suspensions we need your order or cancellation at least four weeks before the next shipment date.
After receipt of your order the products will be sent to you within two working days.
The shipments will only be given for delivery from Monday to Thursday. Deliveries are made during working hours.
After receipt of your order the products will be sent to you within three working days, after receipt of a signed order confirmation. The shipments will only be given for delivery from Monday to Wednesday. Deliveries are made during working hours.
the ‘Off-list products’ have some limitations. Please read the Terms and Conditions for Use before ordering the products and keep the following in mind:
Delivery times may be longer for a number of ‘Off-list products’. Please inform before you place an order.
Prices are dependent on quantities ordered.
The Quality Assurance system (ISO 9001, ISO13485) does not apply to 'Off-list Products'.
There is no guarantee for the performance of 'Off-list products’ in specific applications.
Complaints and returns
Complaints about deliveries have to be made within two days after delivery. Please fill in our complaint form or contact us at firstname.lastname@example.org or call at +31 20 512 35 99.
Return shipments can only be accepted after consultation with our Ordering Department. In your communication please
• clearly state the sender
• include a copy of the invoice or packer’s number
The storage conditions and expiry date are stated on the (vial) label.
Transport conditions may differ from storage conditions.